Here are solutions to frequently reported problems:
-
Can’t access the client dashboard
→ Clear your browser cache and cookies. Try logging in using incognito mode. Still stuck? Contact support. -
Delayed campaign updates or reports
→ Confirm your review deadline hasn't passed. Check your email spam folder or client portal for the latest files. -
Unusual drop in traffic or ad performance
→ Platforms may have recent algorithm or policy changes. Check status updates in your monthly report and contact us for deeper insights. -
Incorrect billing or missing invoice
→ Log in to your billing dashboard to download invoices. Contact billing@ignitech.ma if the issue persists.