User feedback plays a vital role in improving documentation:
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Include feedback prompts at the end of articles (e.g., “Was this helpful?”)
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Create a centralized system to track, categorize, and prioritize content suggestions
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Respond to commonly reported issues by updating or expanding relevant guides
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Regularly review client support tickets for recurring questions that can be addressed in the knowledge base
This approach allows us to evolve the content based on real-world needs and experiences.